What hardware or software is required?
None. Instant Evaluate™ takes care of all the hardware, software, and maintenance.
What is involved in implementing the service?
Instant Evaluate does everything from start to finish. You only need to provide the questions you would like to ask your customers.
How are reports viewed?
Instant Evaluate provides easy to use reports (online and email) that are customized to your needs and are available 24-hrs a day.
How much does it cost?
The service is affordable and is based upon donations per year.
Who are some of your existing clients that I may recognize?
Florida Bood Services
Hoxworth Blood Center
Memorial Blood Centers
Rhode Island Blood Center
LifeServe Blood Center
Community Blood Center
Nebraska Community Blood Bank and more
How long does the service take to implement?
Most services can be completely implemented within 30 days.
How may donors submit survey?
Donors may submit surveys or leave comments via phone or internet 24-hrs a day.
Can the service accept voice messages from donors who want to describe their experience?
Yes. You will be able to easily access messages from the Internet and listen to it with a single click at any time you like.
What types of reports will Instant Evaluate provide?
From the Instant Evaluate website, you will be able to receive immediate information about what is taking place by county, center, or company-wide. It will be simple to rank performance as well as identify trends on a daily, weekly, or monthly basis. Survey results are automatically compiled and easily viewed. Customized email reports will also be sent according to your specifications
If a donor had a bad experience how would I be notified?
An email alert is immediately sent to designated management when an unacceptable satisfaction survey is submitted.